Shipping policy

Shipping Policy

At Lucent, we want your order to reach you quickly and reliably. Here's how shipping works:

Processing time
Orders are processed within 1 business day of purchase, excluding weekends and holidays. You'll receive a shipping confirmation email with tracking information once your order has shipped.

Shipping rates and delivery times

European Union: Flat rate shipping of €5, with delivery typically within 1-3 business days.

Switzerland: Flat rate shipping of CHF 5, with delivery typically within 1-2 business days.

United States: Free shipping, with delivery typically within 2-3 business days.

Delivery times are estimates and may vary due to customs processing, carrier delays, or other circumstances beyond our control.

Where we ship
If your country isn't listed at checkout, we don't currently deliver there.

Order tracking
Once your order ships, you'll receive a tracking number by email so you can follow its progress.