Privacy policy

 

Effective Date: June 14, 2025
Last Updated: December 26, 2025

1. Who We Are

Lucent Beverages B.V. (“Lucent”, “we”, “our”, or “us”) is a private company registered in the Netherlands. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us.

Company details:
Lucent Beverages B.V.
KVK Number: 97329053
Registered Address: Herikerbergweg 292, Amsterdam 1101 CT, Netherlands
Fulfillment Address: De Corantijn 19, 1689 AN Zwaag, The NetherlandsEmail: hello(at)drinklucent(dot)com

2. What Personal Data We Collect

We may collect the following categories of personal data:

  • Contact data: name, email address, phone number, billing and shipping address

  • Order and transaction data: products purchased, order history, payment status

  • Payment data: processed securely by third-party payment providers (we do not store full payment details)

  • Device and usage data: IP address, browser type, device identifiers, pages viewed

  • Marketing and preference data: newsletter subscriptions, communication preferences

  • Analytics data: interaction with our website via analytics and tracking tools

3. Legal Bases for Processing

We process personal data on the following legal bases:

  • Contractual necessity: to process orders and deliver products

  • Consent: for marketing communications and non-essential cookies

  • Legitimate interests: website performance, security, fraud prevention, and service improvement

  • Legal obligations: accounting, tax, and regulatory compliance

4. How We Use Your Data

We use your personal data to:

  • Process and deliver orders

  • Communicate with you regarding purchases or inquiries

  • Provide customer support

  • Send marketing communications where you have consented

  • Improve our website, services, and user experience

  • Comply with legal and regulatory obligations

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable core website functionality

  • Analyze website usage and performance

  • Support marketing and advertising activities where permitted

You can manage cookie preferences through our cookie banner or your browser settings.

6. Sharing of Personal Data

We may share personal data with trusted service providers that support our operations, including:

  • Ecommerce and website hosting providers

  • Payment processing providers

  • Order fulfillment and logistics partners

  • Email and marketing service providers

  • Analytics and advertising partners

We do not sell your personal data.

7. International Data Transfers

Some service providers may process personal data outside the European Union or Switzerland. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Your Rights

If you are located in the European Union or Switzerland, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data, subject to legal requirements

  • Withdraw consent at any time

  • Object to or restrict certain processing activities

  • Request data portability

  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at:
hello(at)drinklucent(dot)com

10. Children’s Privacy

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

11. Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. No system is completely secure, but we continuously review and improve our safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent revision.

13. Contact

If you have questions or concerns about this Privacy Policy:

Email: hello(at)drinklucent(dot)com
Address: Herikerbergweg 292, Amsterdam 1101 CT, Netherlands