Refund policy
Return & Refund Policy
We want you to be happy with your order. Below you’ll find details on how returns, refunds, and issues are handled for Lucent products.
Returns
Due to the nature of our products, we generally only accept returns for unopened and unused items that are in their original packaging.
You may request a return within 30 days of receiving your order, provided the products remain unopened and in resalable condition.
To start a return, please contact us at:
hello(at)drinklucent(dot)com
Returns must be approved before items are sent back. Items returned without prior approval may not be accepted.
Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.
Return address details will be provided once your return request is approved.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include photos of the issue.
Where appropriate, we will offer a replacement or refund, at our discretion.
Non-Returnable Items
The following items cannot be returned:
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Opened or partially consumed beverages
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Perishable goods
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Gift cards
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Sale or promotional items
These restrictions are in place for food safety, hygiene, and quality assurance reasons.
Exchanges
We do not offer direct exchanges.
If you would like a different product, please request a return (if eligible) and place a new order separately.
European Union 14-Day Right of Withdrawal
If your order is shipped to a country within the European Union, you have the right to withdraw from your purchase within 14 days of delivery, without providing a reason.
However, this right does not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed, including food and beverages.
To exercise your right of withdrawal, contact us at:
hello(at)drinklucent(dot)com
Returned items must be unopened, unused, and in their original packaging.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, refunds are issued to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at:
hello(at)drinklucent(dot)com
